Terms of Use

Continuva is not your therapist, counselor, psychologist, psychiatrist, physician, healthcare provider, or emergency service provider. Continuva does not provide therapy, psychotherapy, counseling, diagnosis, treatment, crisis support, clinical monitoring, emergency services, or medical or mental health advice. Your care relationship is solely with your Provider. Your Provider is solely responsible for clinical services, clinical decisions, treatment, professional judgment, and patient communications.

You may use the Platform only if invited or authorized by your Provider. Use of the Platform is voluntary. If you have questions or concerns about use of the Platform, recording, transcription, AI-assisted scribing, summaries, or patient communications, you should discuss them with your Provider. If you do not wish to use the Platform, you should notify your Provider and discuss available alternatives. Continuva does not control whether your Provider uses alternative documentation, communication, or administrative methods.

The Platform may use artificial intelligence technologies to assist your Provider with transcription, scribing, summarization, organization of information, documentation support, and patient communication support. AI-assisted outputs may be incomplete, inaccurate, delayed, or inappropriate for a particular clinical context. AI-assisted tools are designed to support your Provider and do not replace your Provider's professional judgment. You should not rely on the Platform itself for medical, psychological, behavioral health, or emergency advice.

The Platform is not monitored in real time and is not intended for emergencies, crisis response, or urgent communications. Do not use the Platform to seek emergency help.

If you may harm yourself or someone else, are in crisis, or need immediate assistance, call 911 (for any immediate, life-threatening physical emergency or call or text 988 for direct contact with a trained crisis counsel on mental health, emotional distress, or suicidal crisis. Alternatively, go to the nearest emergency department. You should also follow any safety or crisis plan provided by your Provider.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree not to share your password or access credentials with others. You must promptly notify your Provider or Continuva if you believe your account has been accessed without authorization. You may not access the Platform using another person's credentials or attempt to access information not intended for you.

You may submit information, messages, files, responses, forms, or other content through the Platform ("User Content"). You authorize Continuva to process User Content on behalf of your Provider for purposes of providing the Platform, supporting your care, supporting documentation, communications, administration, security, and compliance. The Platform may not be the appropriate channel for urgent or sensitive communications. Messages sent through the Platform may not be reviewed immediately. You should contact your Provider directly through the communication channels your Provider designates for clinical or time-sensitive matters.

If the patient is a minor, the Platform may be used only as authorized by the Provider and by the parent, legal guardian, minor patient, or other authorized representative whose consent is required under applicable law. Laws governing minor consent, confidentiality, and parental or guardian access vary. Your Provider is responsible for determining who may consent to use of the Platform and what information may be shared with a parent, guardian, minor patient, or other representative.

Information processed through the Platform in connection with your care is handled as described in the Continuva Privacy Policy, your Provider's Notice of Privacy Practices, and applicable law. Your Provider's Notice of Privacy Practices governs your Provider's uses and disclosures of protected health information. Continuva will not sell your identifiable health information or use your identifiable health information for unrelated commercial purposes. Continuva will not use identifiable patient information to train generalized artificial intelligence models unless separately authorized in writing and permitted by applicable law.

You agree not to use the Platform to: (a) violate any law; (b) impersonate another person; (c) access or attempt to access another person's information; (d) transmit malware or harmful code; (e) interfere with the security or operation of the Platform; (f) harass, threaten, or abuse any person; (g) upload information you do not have the right to provide; or (h) reverse engineer, copy, or attempt to derive the structure or operation of the Platform.

Continuva and its licensors own the Platform, including its software, interfaces, workflows, designs, documentation, and related intellectual property. These Terms do not grant you ownership of the Platform or any Continuva technology. You may use the Platform only as permitted by these Terms and your Provider.

Continuva or your Provider may suspend or terminate your access to the Platform if required by law, requested by your Provider, necessary for security or operational reasons, or if you violate these Terms. Termination of Platform access does not terminate your clinical relationship with your Provider.

Continuvahealth LLC is the merchant of record for every payment made through the Platform, and every charge appears on your card statement as CONTINUVA. All prices are in United States dollars (USD). A Provider pays a monthly subscription after a free trial. A patient, or the parent or guardian who pays for a minor patient, pays for each AI between-session support session at the price the Provider sets, charged to the card on file when the session starts. Continuva collects the session payment, keeps a platform fee, and pays the remainder to the Provider.

Every Provider subscription is monthly, billed in advance to the card on file. A Provider may cancel the subscription at any time; the cancellation takes effect at the end of the current billing period. Where a subscription agreement or an order form that a Provider signed states a different term, renewal period, notice period, or payment method, the Billing & Refund Policy governs the billing period, renewal, cancellation, and refunds. The fees stay as agreed. A session charge is not refundable once the session has started, except when the session failed for a technical reason on Continuva's side. The full rules for charges, cancellations, and refunds are in the Billing & Refund Policy, which is part of these Terms. Billing questions may be directed to support@continuva.com.

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Continuva disclaims all warranties, express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, availability, and error-free operation. Continuva does not guarantee clinical outcomes, patient outcomes, accuracy of AI-generated outputs, or uninterrupted availability of the Platform.

To the maximum extent permitted by law, Continuva shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising out of or relating to your use of the Platform. Continuva shall not be liable for clinical decisions, treatment, patient outcomes, emergency response, or communications or omissions by your Provider. Some jurisdictions do not allow certain limitations of liability. In such cases, the limitation will apply to the maximum extent permitted by applicable law.

Continuva may update these Terms from time to time. Updated Terms will be posted or made available through the Platform. Your continued use of the Platform after updated Terms are made available means that you accept the updated Terms, except where additional consent is required by law.

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles, except to the extent applicable consumer protection, health privacy, or other mandatory law requires otherwise.

Questions about your care, treatment, clinical communications, medical records, or health information rights should be directed to your Provider. Questions about Platform access or these Terms may be directed to Continuva at: support@continuva.com